Transfer Your Number & Activate Your Device

Ben Lomand plus Trilight logos

Welcome to Trilight Mobile!

Follow the steps below to transfer your phone number and activate your device.

Transfer Your Number & Activate Your Device

Complete the Transfer of Your Phone Number

Step 1: Log In to Your Account

Visit twinlakes.net/mobile and sign in with your mobile credentials.
Step 2: Access Your Account Settings

From the menu bar, click on My Account.
Step 3: Start the Transfer Process

Click on the phone number hyperlink associated with the line you wish to transfer.
Step 4: Complete the Transfer

Verify your information, then click the Transfer Phone Number button to complete the process.

Activating Your Device

Step 1: Install the Battery (if applicable)

  • For iPhone users, the battery is pre-installed and non-removable.
  • If your device requires a battery, ensure it is properly installed.
Step 2: Charge Your Device

It’s recommended to fully charge your device for optimal performance.
Step 3: Connect to Wi-Fi

Ensure your device is connected to a strong, stable Wi-Fi network before proceeding.
Step 4: Activate Your SIM

For eSIM:

  • Ensure your device is connected to a Wi-Fi network.
  • If the eSIM doesn’t activate automatically, please contact our Customer Support team by calling 800-974-7779.
For Physical SIM:

  • Power off your device.
  • Insert the SIM card by following these steps:
    • Gently insert the SIM ejector tool into the small pinhole opening on the side or top of your phone.
    • Apply a bit of pressure until the SIM tray pops out.
    • Replace the old SIM card with your new one.
    • Reinsert the SIM tray and power on your phone.
  • If you encounter any issues, try resetting your network settings.
Need Help?

For additional assistance, please contact our Customer Support team by calling
800-974-7779 or email BLmobilecustomerservice@benlomand.org.