First A.I.M Award Winners

In May of 2025 Ben Lomand Connect announced the A.I.M Award, our new Employee of the Month program.  The name stands for Attitude, Integrity, and Motivation – qualities we strive to recognize in employees who go above and beyond in their work.  Our first two employees were presented their awards today – Hannah Jones was nominated by her fellow employees and Jordan Kerr was nominated by our customers.

CEO, Greg Smartt made this statement, “Today, we are proud to recognize Hannah Jones as a recipient of the May Ben Lomand A.I.M. Award. Hannah joined Ben Lomand Connect in September 2019 as a Customer Service Center Representative and was promoted to Customer Service Center Supervisor in October 2023. In nearly six years of service, she has become a key part of our team and a valued leader in the Call Center.

Hannah was nominated multiple times by both her coworkers and the public, and the message was clear: she consistently leads by example.

Her peers describe her as the backbone of the Call Center—someone who not only keeps things running, but does so with professionalism, positivity, and heart. She is always willing to take a call, answer a question, or lend a hand, no matter how busy she is.

Hannah’s leadership goes beyond just technical knowledge. She makes a personal effort to connect with her team and ensure they are growing—both professionally and personally. Her cheerful attitude and commitment to customer satisfaction have not gone unnoticed by our members or her coworkers.

She truly reflects the values of Attitude, Integrity, and Motivation, and we are proud to present her with this well-deserved recognition.”

Smartt praised Kerr by saying, “Recognizing Jordan Kerr as a recipient of the May Ben Lomand A.I.M. Award is a privilege. Jordan has been a valued employee of Ben Lomand Connect since January 2022, and in that time, he has made a remarkable impression on both coworkers and customers alike.

He received an outstanding number of nominations—31 from the public and fellow employees—which speaks to the deep and lasting impact he has on our members and his team.

Jordan is consistently described as polite, helpful, professional, and deeply committed to customer satisfaction. He’s known for going the extra mile, whether that means answering every question with patience, helping customers understand new technology, or staying late to make sure a job is completed the right way.

One customer shared how Jordan made their move to a new town easier through his kindness and professionalism. Others mentioned how he consistently shows up with a positive attitude, explains services clearly, and leaves people with a smile. His coworkers say he’s dependable, calm under pressure, and always willing to lend a hand.

Jordan represents the very best of Ben Lomand Connect: a hard worker, a trusted face in the community, and someone who puts others first with humility and care. He truly embodies the spirit of Attitude, Integrity, and Motivation, and we’re proud to present him with this well-deserved honor.”