Ben Lomand Connect

COVID-19 HEALTH & SAFETY RESPONSE

Business Office Lobbies Temporarily Closed

In an effort to help with federal, state and local government contain the spread of COVID-19 (Coronavirus), Ben Lomand Connect is temporarily closing the lobby in all business office locations effective March 20, 2020. Our customer service employees continue to serve our customers via phone, internet and drive-thru windows at our business office locations. Installation & repair technicians will also continue to support our customers as needed.

CUSTOMER SERVICE

800.974.7779

Speak to a live representative.

CROSSVILLE
205 O’Brien Drive
Crossville, TN 38577
(931) 484-5097

MCMINNVILLE
311 N. Chancery Street
McMinnville, TN 37111
(931) 668-4131

SPARTA
502 Ben Lomand Drive
Sparta, TN 38583
(931) 738-2201

TRACY CITY
67 Main Street
Tracy City, TN 37387
(931) 592-2121

5 Ways to Pay Your Bill

PHONE

Call 800-974-7779. Please have you account number handy.

ONLINE

Cursor over the ‘My Account’ tab and select ‘View & Pay Bill’. Login to your existing account or sign up to proceed.

MAIL

P.O. Box 670
McMinnville, TN 37111

DROPBOX

Located outside of our business office locations.

DRIVE-THRU

Located at each of our business office locations.

Additional Info

At Ben Lomand Connect, the only thing greater than our commitment to customer service is our commitment to the safety and well-being of our members, employees and community at large. Based on guidance from the Centers for Disease Control, the National Institutes of Health and other agencies, we have developed a simple set of questions to guide how we interact with customers in their homes. Please remember, our employees travel from home to home and from business to business. We must not play a role in spreading exposure to COVID-19.

Ben Lomand employees are still making repairs, constructing fiber and installing services. We also offer a variety of online services to help you conduct utility business from home. Our 24/7 local Network Support Center stands ready to assist you in any way. Additionally, we encourage all of our members/customers to take steps to protect themselves and their families.

We will continue to monitor this situation closely and explore further measures to support our members, customers and the community as needed. Follow us on social media for updates and visit the CDC website at www.cdc.gov for more information about COVID-19.

Updates

WiFi Hotspot Installed at MCC Conference Center (4/01/20)

Ben Lomand Connect added a free public WiFi hotspot at Manchester Coffee County Conference Center (147 Hospitality Boulevard), to help Manchester residents stay connected during the COVID-19 pandemic.

The location services the parking lot of the conference center, where users can access WiFi from a parked vehicle to meet their needs and encourage social distancing.

WiFi Hotspot - Manchester Coffee County Conference Center

WiFi Hotspot Installed at Sparta and Crossville Offices (3/26/20)

Ben Lomand Connect added a free public WiFi hotspot at its Sparta office (502 Ben Lomand Drive) and Crossville office (205 O’Brien Drive) to help residents in the areas stay connected during the COVID-19 pandemic.

Users can access the free public WiFi from outside the building of each office or in a parked vehicle to encourage social distancing.

Complimentary Wi-Fi Hotspots Available (3/24/20)

The following locations have complimentary WiFi hotspots (open 24\7) for all area residents:

  • Ben Lomand Connect’s Technology Centers located at 2721 Gnat Hill Road (Pocahontas Community) and 3375 Jump Off Road (Sewanee)
  • Ben Lomand Connect’s McMinnville Coorporate Office (lower parking lot) at 311 N. Chancery Street
Mobile Wi-Fi Van Schedule (3/24/20)

To further help with the spread of FREE Wi-Fi hotspots, our Mobile Wi-Fi van will be making stops in cities throughout our service territory. For the next few days (March 25-27) it is located in Spencer at the fairgrounds. There is plenty of parking in the area below the arena to utilize that signal.
Please check back for dates and locations.

 

Free Previews Available to BLTV Subscribers (3/23/20)

In light of the Coronavirus pandemic, several programmers are allowing Free Previews to all BLTV subscribers for a limited time. This will be for all BLTV customers regardless of the current tier you are subscribed to.

Channels Include:

AMC (Channel 23)
MSNBC (Channel 31)
CNBC (Channel 32)
CNN (Channel 33)
Fox News (Channel 35)
Outdoor Channel (Channel 43)
Game Show Network (Channel 48)
Travel (Channel 57)
OWN (Channel 68)
WeTV (Channel 69)
Hallmark (Channel 71)
Disney XD (Channel 75)
Disney Jr (Channel 76)
Universal Kids (Channel 77)
Discovery Family (Channel 78)
Oxygen (Channel 80)
GAC (Channel 85)
BBC America (Channel 88)
Discovery in Espanol (Channel 111)
Discovery Familia (Channel 115)
Universo (Channel 122)
FX Movies (Channel 214)
Nat Geo Wild (Channel 221)
Destination America (Channel 222)
Science Channel (Channel 223)
American Heroes (Channel 224)
Cooking Channel (Channel 229)
Discovery Life (Channel 230)
Sportsman Channel (Channel 232)
Hallmark Movies & Mysteries (Channel 235)
UP! (Channel 237)
DIY (Channel 240)
IFC (Channel 243)
Sundance (Channel 244)

COMPANY   |   LEGAL   |   TECH SUPPORT   |   LOCATIONS   |   ONLINE DIRECTORY   |   CONTACT

Community Focused – Customer Driven – Excellence Guaranteed

311 N. Chancery Street, McMinnville, TN 37110   |   800-974-7779