News & Announcements
Ben Lomand Connect takes steps to protect against COVID-19
At Ben Lomand Connect, we value the health and safety of our members, customers and employees above all else, which is why we are closely monitoring events concerning COVID-19 (coronavirus). We are fortunate that, as of yet, our area has had no reported cases of COVID-19. But it is still important for all of us to do our part to prevent the spread of the virus.
While taking protective measures may not prevent people from getting the virus, it can help reduce the number of patients our health care system must treat in a short period of time. As the graph below shows, taking measures to protect against COVID-19 can spread the number of cases across a longer period, ensuring that health care providers have the resources to help everyone who needs it.
With that in mind, Ben Lomand Connect has taken the following steps, in accordance with CDC guidelines, to protect both our employees and our members/customers:
- Ben Lomand Connect employees who feel sick are being asked to stay home.
- Employees who work directly with members/customers should avoid shaking hands or making any physical contact.
- We have provided additional disinfectant products to employees in the office and posting additional reminders for employees to wash their hands often.
- Our frontline employees are disinfecting workspace after every customer interaction and wiping down displays/hard surfaces multiple times a day.
- All employees have been asked to take proper precautions to ensure the safety of themselves and those around them.
In addition, our technicians are taking extra precautions as well when visiting your home or business in regards to installations or repair calls. They are supplied with hand sanitizer, disinfectant wipes, face masks and vinyl gloves. They are also being asked to limit their in-person contact with customers by practicing “social distancing”. Our adherence to these protocols will help ensure both the safety of our members/customers and employees.
Ben Lomand Connect also offers a variety of online services to help you pay your bill and conduct other utility business from home, plus our 24/7 local Network Support Center stands ready to assist you in any way. In addition, we encourage all of our members/customers to take similar steps to protect themselves and their families.
We will continue to monitor this situation closely and explore further measures to support our members, customers and the community as needed. Follow us on social media for updates and visit the CDC website at www.cdc.gov for more information about COVID-19.
HBO & Cinemax Free Preview Events - April 17-20 & May 14-17
Watch HBO & Cinemax FREE for four days during the months of April and May and see what you’ve been missing. From Friday, April 17th through Monday, April 20th, and from Thursday, May 14th through Sunday, May 17th, you can enjoy addictive series, entertaining movies, family favorites, and more on HBO and Cinemax, from BLTV!
Showtime/TMC/Flix Free Trial - April 1st through April 30th
Enjoy a free trial of Showtime/TMC/Flix from April 1st through April 30th, compliments of Showtime and BLTV. Please feel free to contact us if you do not wish to receive the free trial.
In light of the Coronavirus pandemic, several programmers are allowing Free Previews to all BLTV subscribers for a limited time. This will be for all BLTV customers regardless of the current tier you are subscribed to.
Those channels include:
AMC (channel 23)
MSNBC (Channel 31)
CNBC (Channel 32)
CNN (Channel 33)
Fox News (Channel 35)
Outdoor Channel (Channel 43)
Game Show Network (Channel 48)
Travel (Channel 57)
OWN (Channel 68)
WeTV (Channel 69)
Hallmark (Channel 71)
Disney XD (Channel 75)
Disney Jr (Channel 76)
Universal Kids (Channel 77)
Discovery Family (Channel 78)
Oxygen (Channel 80)
GAC (Channel 85)
BBC America (Channel 88)
Discovery in Espanol (Channel 111)
Discovery Familia (Channel 115)
Universo (Channel 122)
FX Movies (Channel 214)
Nat Geo Wild (Channel 221)
Destination America (Channel 222)
Science Channel (Channel 223)
American Heroes (Channel 224)
Cooking Channel (Channel 229)
Discovery Life (Channel 230)
Sportsman Channel (Channel 232)
Hallmark Movies & Mysteries (Channel 235)
UPtv (Channel 237)
DIY (Channel 240)
IFC (Channel 243)
Sundance (Channel 244)
We hope you enjoy these free previews for a limited time on BLTV.
HBO & Cinemax Free Preview Weekend March 13th
Watch HBO & Cinemax FREE for four days and see what you’ve been missing. From Friday, March 13th through Monday, March 16th, you can enjoy addictive series, entertaining movies, family favorites, and more on HBO and Cinemax, from BLTV! Please feel free to contact us if you do not wish to receive the free preview.
Big Ten Network & Big Ten Network HD
Due to low viewership and increased programming costs, BLTV is discontinuing carriage of Big Ten Network (channel 238 on the Variety tier) and Big Ten Network HD (channel 398 on the HD tier) effective 1/1/20.
SEC Overflow 2 will cease broadcasting August 12th
BLTV has been notified by the network that SEC Overflow 2 (channel 59) and SEC Overflow 2 HD (channel 359) will cease broadcasting on Monday, August 12th.
Outage impacts Ben Lomand customers
April 12, 2019
McMINNVILLE, Tennessee — An unintended fiber connection Wednesday caused an extensive outage for Ben Lomand Connect. During efforts to add additional capacity to upgrade the area’s broadband service, data traffic was incorrectly routed around 10:30 a.m. The situation caused video and telephone service outages across Ben Lomand’s 11-county service area. Staff worked quickly to fix the problem, and the first customers regained service within two hours.
“Even though we’ve never had an outage of this magnitude, our employees train for emergency situations such as this,” said Lisa Cope, General Manager/CEO of Ben Lomand Connect. “We know our customers count on us to keep them connected, which is why our staff jumped to action to restore service. We sincerely apologize for any inconvenience to our customers caused by such an unprecedented event and appreciate their patience and support.”
Though all service was restored Wednesday afternoon, Ben Lomand Connect employees worked into the early morning hours Thursday troubleshooting and evaluating the network. “Our employees are the most dedicated group I’ve ever come into contact with,” said Cope. “Team members from every department worked tirelessly to resolve the issue and help customers.” Cope went on to say that Ben Lomand personnel will be reviewing protocols to continue providing the level of service that customers have come to rely on for over 65 years.
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Ben Lomand Connect is a member-owned corporation dedicated to delivering advanced telecommunications technology to the people of Middle Tennessee and the Upper Cumberland, including all of Grundy, Warren and White counties, and portions of Coffee, Cumberland, DeKalb, Marion, Bedford, Franklin, Van Buren and Rutherford counties.
December 31st additions to Lineup
On December 31st, BLTV will be adding MeTV (channel 12), Justice (channel 13), and Grit (channel 100) to the Digital Basic lineup for Warren, White, Van Buren, and Coffee Counties. Also, Laff (channel 100), Cozi (channel 107), and Get (channel 108) will be added to the Digital Basic lineup for Cumberland County.
Stingray Holiday Music
Stingray Music’s biggest season is here! Enjoy two holiday channels: “Holiday Hits” and “Felices Fiestas”. Also, as time gets closer to the holiday season, a wide variety of Stingray Music channels in all genres will add holiday music to their programming.
Holiday Hits (channel 940) – November 1, 2018 – December 26, 2018
Felices Fiestas (channel 936) temporarily replacing Latino Urbana – November 28, 2018 – January 3, 3019
HBO & Cinemax Free Preview Weekend December 29th
HBO & Cinemax are having a FREE Preview weekend December 29 to January 2, 2019 for BLTV customers. Experience the best of HBO and Cinemax during a holiday weekend to provide the perfect opportunity to catch-up or binge watch all that HBO has to offer, including the year’s biggest movies, and of course, Game of Thrones.
Velocity Rebranding as MotorTrend on November 23rd
Velocity is rebranding as MotorTrend on November 23rd. MotorTrend reveals the people and the stories behind the machines, and takes you for an epic ride. From the makers to the menders, the drivers and the dreamers, everyone has a car story and no matter what you’re looking for, with MotorTrend, it’s Always Moving.
Big Ten Network & Big Ten Network HD Launching August 27th
BLTV is excited to announce that on August 27th, Big Ten Network will be launching on channel 238 on Variety Tier, and Big Ten Network HD will be launching on channel 398 on the HD Tier.
Tennis Channel launching on March 1st
BLTV is excited to announce that Tennis Channel will be launching on March 1st on channel 60 on Expanded.
Velocity HD moving to channel 319
Velocity HD (channel 309) will be moving to channel 319 on 2/10/18.
HD Channel Additions for Grundy/Marion county lineup
BLTV will soon be launching the following HD channels in the Grundy/Marion County lineup: FOX HD will be on 303, ABC HD will be on 309, CBS HD will be on 312, and NBC HD will be on 313. Velocity HD will move to channel 319.
BLTV will soon be launching the following new channels on our Basic lineup: Laff (channel 100) and Cozi (channel 107).
Spike rebranding as Paramount Network on Jan 18th
On January 18th, Spike (channel 55 / HD channel 355) will be rebranded as Paramount Network.
Olympic Channel replacing Chiller September 29th
On September 29th, Chiller (channel 241 on Variety Tier) will be replaced with the Olympic Channel. The content and programming of the Olympic Channel includes live Olympic sporting events, original series, documentaries, interviews with Olympic athletes and archival content.
IFC and SundanceTV added to Watch TV Everywhere
BLTV is excited to announce that IFC and SundanceTV have been added to Watch TV Everywhere!
Esquire Network Discontinue Date Move Up to June 28
NBC Universal has notified BLTV that the discontinue date for Esquire Network (channel 238 on the Variety Tier) has been moved up to Wednesday, June 28th at 12PM EDT.
Sprout Rebranding as Universal Kids
NBC Universal has notified BLTV that Sprout is rebranding as Universal Kids on September 9th, 2017. Universal Kids will continue to be the premier source for preschool programming as it expands its content to include DreamWorks Animation Television series, unscripted entertainment, live action scripted originals and proven international hits, extending its audience to include kids 2-11 years old.
Esquire Discontinued on June 30th
NBC Universal has notified BLTV that Esquire (channel 238 on the Variety Tier) will be permanently discontinued on June 30th, 2017.
QVC Plus Rebranding to QVC2
On April 1st, QVC Plus is rebranding as QVC2. This rebranding will bring some new and exciting things to the channel. To start, it will have its own deal of the day (similar to the Today’s Special Value on the QVC main channel) and even more original live programming.
Fox Business Network Coming to Expanded
On April 3rd, Fox Business Network will be available to Expanded customers on channel 233.
New Watch TV Everywhere Additions
AMC, BBC America, Game Show Network and WEtv are now available on Watch TV Everywhere.
IFC and Sundance set to Launch on February 28th
BLTV is excited to announce we will be launching two additional Variety Tier networks on February 28th. Independent Film Channel (IFC) will be on channel 243 on the Variety Tier. IFC is the home of offbeat, unexpected comedies. Original series Portlandia, Documentary Now!, Stan Against Evil and the upcoming Brockmire air alongside fan-favorite movies and comedic cult TV shows.
SundanceTV will be on channel 244 on the Variety Tier. SundanceTV celebrates creativity and distinctive storytelling through unique voices and narratives found in the best independent films. From delivering critically acclaimed Emmy®, Golden Globe® and Peabody Award-winning television featuring some of the world’s most talented creators and performers, to showcasing some of the most compelling and iconic films across genres and generations, SundanceTV is a smart and thought-provoking entertainment destination.
Cloo Discontinued on February 1st
NBC Universal has notified BLTV that Cloo (channel 234 on the Variety Tier) will be permanently discontinued on February 1, 2017.
WSMV Replacing Heartland with Escape TV on November 1st
WSMV notified BLTV that they are replacing Heartland with Escape TV on on November 1st. Escape TV is a network that airs great movies and series based on crime and mystery. Some of the series include Unsolved Mysteries, American Greed, LAPD, Forensic Files, American Justice and The FBI Files.
OWN Added to Watch TV Everywhere
BLTV is pleased to announce that OWN (Oprah Winfrey Network) has been added to Watch TV Everywhere.
Encore Name Change
Encore is being renamed to Starz Encore. All of the Encore channels are still the same like Westerns, Classics, and Family, but they will now be called Starz Encore Westerns, Starz Encore Classics, Starz Encore Family, etc.
HBO/Cinemax FREE Preview Weekend
On April 22nd-25th, BLTV will have a FREE Preview for HBO & Cinemax. This will coincide with the season premiere of Game Of Thrones, Silicon Valley, and Veep. Enjoy all the addictive series, unforgettable movies,family favorites, powerful specials, and more on HBO and Cinemax! Please contact us if you do not wish to receive the free preview.
National Geo Wild Launchiing March 1st
BLTV is excited to announce that we will be launching Nat Geo Wild March 1st on channel 221 on the Variety Tier.
The Weather Channel Added to Watch TV Everywhere
BLTV is pleased to announce that The Weather Channel has been added to Watch TV Everywhere.
Fox Business Network Free Preview
Fox Business Network is giving BLTV’s Expanded customers a FREE Preview on January 14th during the Republican Presidential Primary Debate on channel 233. The FREE preview will take place approximately 12 hours before and after the debate.
ABC Family Rebranding to Freeform
On January 12th, ABC Family will change its name to Freeform. The name, look, feel, and attitude of the network will capture the nature of the “Becomer” audience (ages 14-34) and the modern way they consume and interact with media.