Activate Your Device & SIM Card

Ben Lomand plus Trilight logos
Welcome to Trilight Mobile!

Follow the steps below to activate your device and begin using your service.

Activate Your Device & SIM Card

Step 1:
Install the Battery (if applicable)

  • For iPhone users, the battery is pre-installed and non-removable.
  • If your device requires a battery, ensure it is properly installed.
Step 2:
Charge Your Device

It is recommended to fully charge your device before activation for optimal performance.
Step 3:
Connect to Wi-Fi

Ensure your device is connected to a strong, stable Wi-Fi network before proceeding.
Step 4:
Activate Your SIM

For eSIM:

  • Ensure your device is connected to Wi-Fi.
  • If the eSIM does not activate automatically, contact Customer Support at 800.974.7779.
For Physical SIM:

  • Power off your device.
  • Insert the SIM card:
    • Use the SIM ejector tool to open the SIM tray.
    • Apply gentle pressure until the tray pops out.
    • Replace the old SIM card with the new SIM card.
    • Reinsert the tray and power on your device.
  • If you encounter any issues, try resetting your network settings.
Need Help?

For additional assistance, contact Customer Support at
800-974-7779 or email
BLmobilecustomerservice@benlomand.org.