Network Support Center Tech (temporary)

Network Support Center (NSC) Tech Tech Support – Temp position

3rd shift 11:00 p.m. – 7:30 a.m. (40 hrs. weekly)

HG Staffing is seeking individuals experienced in customer service, computer, and/or troubleshooting skills to work in Ben Lomand’s 24/7 Call Center. Work schedule includes every other weekend off and holiday rotation schedule. Dependability and flexibility are a must.

Essential Job Functions and Requirements:

1. Handles a variety of customer calls and offers support for all products and services available.
2. Provides technical support over the phone, gathers relevant customer information, and establishes customer relations through offering support for Broadband, video, voice, and security services. Responsible for assisting customers with diagnosing software and hardware problems. Will provide information regarding issues affecting speed and connectivity to broadband services. Assists customers in resolving basic issues with their Web browser or email accounts.
3. Perform data entry to build accurate customer service history.

Education and Experience

High school diploma or equivalent. Customer service and computer skills are a must. A+, Network + and/or Security + Certifications are beneficial but not required.

---

Must apply in person with résumé and job references at:

HG Staffing
477D North Chancery Street
McMinnville, TN 37110

Call (931) 474-1300 to schedule a time.

Pre-employment drug testing and background check required prior to employment. EOE.